when people cannot do their jobs.

it really irks me. i’ve currently been on hold with our cable/internet company for almost an hour. and all i’m trying to do is find out what our wireless password is. seriously, it is totally getting under my skin. i am paying for this service. why does it have to be so difficult to get something that i’m paying for? why didn’t they provide us with this information to begin with?

time warner: you are not my friend!!!